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RapidIdentity – New Login Portal FAQ

MSU’s new identification and right of entry to control (IAM) platform and login portal, powered via rapididentity, will go on Tuesday, September 12, 2023. This FAQ is to offer facts and solutions to any questions you have about the new login portal. As we flow toward our implementation dates, this FAQ could be updated with more exact facts. 

  • What is identity and get right of entry to management and why will we need it? 

    • Rapididentity and Access Management (IAM) is a framework of policies, approaches, and technology that help corporations manage virtual identities and access to facts, structures, and sources. In easier phrases, IAM is ready to ensure that the proper humans have got entry to the proper sources at the right time and for the proper reasons.  IAM is critical for universities to make sure the security, compliance, performance, and collaboration of their digital surroundings.  To this stop, Murray State University has chosen Rapid Identity as our new IAM platform and identification portal. 
    • Over the years, Murray State University has taken many steps in the direction of a real single sign-on (SSO) answer for all our structures. Moving to Rapid Identity, our new login portal is our largest step. It is effective to attaining authentic SSO for all of our structures. Beginning September 12, 2023, almost all of MSU’s structures (such as myGate, Canvas, RacerMail, Parking, etc) may be reachable from the login portal and use identical credentials. The majority of our systems can be incorporated into the brand-new portal, with the ultimate ones being included as quickly as possible.
  • How will I benefit from the new identification portal?

    • After efficiently logging into and authenticating with the brand new login portal you will be presented with a dashboard for all of our SSO offerings currently to be had. From inside this dashboard, you can get entry to the structures you have permission to, replace your Murray State password, and more. 
    • Newly admitted students and newly hired employees will be able to declare their accounts while not having to name the Service Desk. All users might be able to reset their password at their comfort without having to call the Service Desk. Also, more set up this provider beforehand. 
  • How do I get the right of entry to my account for the first time? 

    • Current college students and employees 
    • Beginning Tuesday, July 18, 2023, all modern college students and personnel will start receiving an email from msu.Rapididentity@murraystate.Edu with the challenge ” Welcome to MSU’s New Account Portal” on the way to comprise instructions for claiming your account.  Once you declare your account and set a new password, you may be accomplished! 
  • New employees and newly admitted students 

    • Beginning Tuesday, July 18, 2023, all newly hired employees. Also, newly admitted college students will receive an e-mail to their email address (the email address they applied with). This email may be from “msu.Rapididentity@murraystate.Edu” with the situation ” Welcome to your Murray State account!”. New customers will claim their account, set a password, and set up Duo authentication.
  • Will I need to trade my password?

    • Yes! As a part of the account claim system, you may be asked to exchange your password. Although we aren’t changing our current password requirements. Also, we have not prompted all and sundry to trade their password due to the fact 2020. We moved to our current password necessities. Some people have modified their passwords because, and a few have not. This is a first-rate time to refresh your password. 
  • What if I neglect my password? How can I reset it?

    • After you have claimed your account, it’ll be clean to reset a forgotten password. Just visit the login portal, and click on ” Need assistance?” after which click on the “Forgot My Password” button. From there, resetting your password on your own will be clean. More information about this coming quickly! 
  • Will the new login portal affect the manner I access my electronic mail or the different packages I use daily? 

    • Yes and no. Beginning September 12. Also, you can get the right of entry to several of your MSU applications from the login portal. However, if you retain the right of entry to the structures as you always have, both from links on https://www.Murraystate.Edu/ or by typing in the application’s URL without delay (like https://mygate.Murraystate.Edu/), you’ll nevertheless use the login portal to authenticate, but then you will be redirected returned to the utility you are trying to access.
  • How can I see what programs or systems I have to get entry to through the new login portal? 

    • When you go to the login portal and successfully authenticate. Also, you’ll be immediately presented with a dashboard showing icons (shortcuts) for every application. Moreover, for system you have got permission to. 
  • What do I do if I do not want to get an entry to a certain software or gadget? 

    • Most probably, the right of entry to a device could be revoked once your process. Also, status at Murray State modifications. We have provided greater facts about account durations in our Accounts, Usernames, and Passwords Guide article. 
  • Will the new IAM solution affect the way I signal into web offerings or social media debts out of doors of work? 

    • Murray State University does not propose the usage of your @murraystate.Edu email account for offerings outside of Murray State, which includes social media accounts, shopping accounts, bank bills, and so on. Therefore, non-MSU structures will now not use the new login portal for authentication. Please keep in mind that personnel and students at Murray State will not maintain indefinite access to MSU resources (like email) when they depart MSU. More statistics about account durations can be observed in our Accounts, Usernames, and Passwords Guide article. 
  • How regularly will I be induced to exchange my password, and how complicated does it want to be? 

    • When you claim your account, you will be brought on to change your password. Passwords will be maintained to comply with our present password requirements.

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